| Topic: | Re:Re:Awful service | |
| Posted by: | Sara Nathan | |
| Date/Time: | 20/01/13 17:41:00 |
| Not to O2 it isn't - our recent experience of their customer "service" has been diabolical -and included hours (Literally hours) waiting for them. Then they upgraded the wrong phone on the wrong account - though I have written evidence of making the correct request. Now they are trying to pressure (did put blackmail but that is maybe a tad strong and defamatory - so pressure it is) my daughter into staying because its her phone they upgraded in error (not my son's) - she unsurprisingly wants to leave and their tactics to keep her are unscrupulous. And they NEVER sort things out first time. There's a standard known as "right first time" in telephony. BT don't attain it much in my experience but 02 are at least as bad. |