| Topic: | Re:Are BT the worst company in the World? | |
| Posted by: | Sara Nathan | |
| Date/Time: | 22/09/10 12:24:00 |
| The options are to escalate it...make a formal complaint and then complain to Ofcom. I find BT wholly impossible to deal with - I tried to bring my calls back to them early in the summer but by the beginning of September after about 15 phone calls and total incompetence by BT - including bringing the phones back to a line in a flat in Kilburn which HAS NO PHONE - I reverted to Utility Warehouse with one call and a 24 hour delay. BT never offered less than 10 working days to do anything and then never did it. When I met them last week I asked the director of retail and the director of global strategy - or some such - about the total inadequacy and hopelessness of the BT service, they sighed, raised eyebrows but seemed to find it unsurprising and beyond anyone's ability to fix. And my brother has just threatened to take them to court on false accounting charges - they refunded his money at that. Wholly useless. May have to switch lines as well as calls. |