| Topic: | Awful service | |
| Posted by: | Angela White | |
| Date/Time: | 20/01/13 16:56:00 |
| I called BT today to reluctantly renew (let's face it, it's a real palava to change supplier) and was quite happy with the customer service. She was pleasant, I could understand her and she was in the UK somewhere, so had no problems following the conversation. Then I happened to mention we'd been having problems with our home hub so she transferred me to a specialist!! My mood plummeted when I struggled desperately not just to hear the specialist from the other side of the world, but I couldn't understand her accent and what she was saying to me. From being quite relaxed and happy, I've gone to being stressed, frustrated and now angry - I was in mid-sentence telling her for the 9th time I couldn't understand what she was saying and to please slow down, when the line went dead. Not a coincidence me thinks. Grrrrrrr. Please BT - make it easy for us. |