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Topic: Lavelli - poor service
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Posted by: Zoe Archer
Date/Time: 04/08/15 22:33:00

My partner walked in, ordered and paid for a cake on Saturday from Lavelli's to be delivered on Monday. He arranged for it to be dropped off at the business next door to Lavelli's for a birthday (as he would be out of London). Both staff agreed this was fine but on Sunday night he got a call and a text saying it would cost 15 to deliver it. This is 15 on top of a 22 10 inch strawberry tart to be handed in next door. He left a voicemail and replied to the text explaining it was actually the business NEXT DOOR to Lavelli's in Acton and had been assured it was fine, but got no reply.
On Monday he called again to try and confirm it was happening but was told they were understaffed and could not deliver such an item that day. Thanks Lavelli's.

Pretty poor show considering we spend a small fortune on sandwiches and cakes for meetings with you, all you had to do was walk 4 meters and hand it in....

We won't be back.....

Entire Thread
TopicDate PostedPosted By
Lavelli - poor service04/08/15 22:33:00 Zoe Archer
   Re:Lavelli - poor service05/08/15 07:08:00 Tony Crumpton
   Re:Lavelli - poor service05/08/15 14:15:00 Peter Evans
      Re:Re:Lavelli - poor service05/08/15 16:28:00 Fiona Fisher
         Re:Re:Re:Lavelli - poor service05/08/15 22:16:00 Susan Kelly
   Re:Lavelli - poor service06/08/15 10:52:00 Danielle Fox
   Re: ...from Laveli Bakery06/08/15 11:18:00 Laveli Bakery
      Re:Re: ...from Laveli Bakery06/08/15 21:25:00 LJ Pearce
         Re:Re:Re: ...from Laveli Bakery07/08/15 10:54:00 Zoe Archer
            Re:Re:Re:Re: ...from Laveli Bakery07/08/15 10:59:00 Nina Battleday
               Re:Re:Re:Re:Re: ...from Laveli Bakery09/08/15 16:55:00 Yara Alkhamis
                  Re:Re:Re:Re:Re:Re: ...from Laveli Bakery18/08/15 15:23:00 Nigel Ryan
                     Re:Re:Re:Re:Re:Re:Re: ...from Laveli Bakery18/08/15 17:32:00 Chris Hurley
                        Re:Re:Re:Re:Re:Re:Re:Re: ...from Laveli Bakery19/08/15 10:14:00 Nigel Ryan
   Re:Lavelli - poor service10/08/15 16:14:00 Anne Brown
   Re:Lavelli - poor service19/08/15 11:14:00 Keith Dowling
      Re:Re:Lavelli - poor service19/08/15 16:07:00 Anne Brown

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