My partner walked in, ordered and paid for a cake on Saturday from Lavelli's to be delivered on Monday. He arranged for it to be dropped off at the business next door to Lavelli's for a birthday (as he would be out of London). Both staff agreed this was fine but on Sunday night he got a call and a text saying it would cost £15 to deliver it.  This is £15 on top of a £22 10 inch strawberry tart to be handed in next door. He left a voicemail and replied to the text explaining it was actually the business NEXT DOOR to Lavelli's in Acton and had been assured it was fine, but got no reply. On Monday he called again to try and confirm it was happening but was told they were understaffed and could not deliver such an item that day. Thanks Lavelli's. Pretty poor show considering we spend a small fortune on sandwiches and cakes for meetings with you, all you had to do was walk 4 meters and hand it in.... We won't be back.....

Entire Thread

Topic	Date Posted	Posted By
Lavelli - poor service	04/08/15 22:33:00	Zoe Archer
Re:Lavelli - poor service	05/08/15 07:08:00	Tony Crumpton
Re:Lavelli - poor service	05/08/15 14:15:00	Peter Evans
Re:Re:Lavelli - poor service	05/08/15 16:28:00	Fiona Fisher
Re:Re:Re:Lavelli - poor service	05/08/15 22:16:00	Susan Kelly
Re:Lavelli - poor service	06/08/15 10:52:00	Danielle Fox
Re: ...from Laveli Bakery	06/08/15 11:18:00	Laveli Bakery
Re:Re: ...from Laveli Bakery	06/08/15 21:25:00	LJ Pearce
Re:Re:Re: ...from Laveli Bakery	07/08/15 10:54:00	Zoe Archer
Re:Re:Re:Re: ...from Laveli Bakery	07/08/15 10:59:00	Nina Battleday
Re:Re:Re:Re:Re: ...from Laveli Bakery	09/08/15 16:55:00	Yara Alkhamis
Re:Re:Re:Re:Re:Re: ...from Laveli Bakery	18/08/15 15:23:00	Nigel Ryan
Re:Re:Re:Re:Re:Re:Re: ...from Laveli Bakery	18/08/15 17:32:00	Chris Hurley
Re:Re:Re:Re:Re:Re:Re:Re: ...from Laveli Bakery	19/08/15 10:14:00	Nigel Ryan
Re:Lavelli - poor service	10/08/15 16:14:00	Anne Brown
Re:Lavelli - poor service	19/08/15 11:14:00	Keith Dowling
Re:Re:Lavelli - poor service	19/08/15 16:07:00	Anne Brown

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